Melissa Kalan is the CEO and founder of the Australian Revenue Management Association (ARMA), providing specialised online education programs for the hospitality industry and academia and member services. Her life philosophy is centred on the principle of “always learning” and her background includes revenue and yield management leadership positions within The Ritz-Carlton, Hotel Company, and Qantas Airways Limited.
Melissa wrote the first nationally accredited online VET short course in revenue and yield management, developed the online Graduate Certificate of Revenue Management in partnership with Torrens University Australia, founded the annual APAC Revenue Management Summit, and developed YIELDMAX® - a game-changing revenue and yield management training tool for academic partners. She also recently published her first book drawing on her extensive public speaking experience titled “How to Conquer Your Fear and Boost Your Credibility”.
As an experienced and innovative business leader Melissa is delighted to join the GWC Australian Governance Board in the capacity of CEO.